Policies & Notices | Impacting Lives LLC

Refund Policy

Impacting Lives LLC provides professional medical services, including clinical consultations and care coordination. Fees may be separated into components such as lab fees, consultation fees, and ongoing wellness subscription charges.

Lab Fees

Laboratory testing may be billed either directly by the outside laboratory or through Impacting Lives LLC, depending on the arrangement.
Once a lab order has been processed or sample collection has occurred, associated lab fees are generally non-refundable, even if you decide not to proceed with further care.
If a lab order was placed in error or cancelled before processing, we will work with the laboratory to determine if a credit or refund is available.

Consultation & Professional Fees

Initial and follow-up consultation fees cover the time and expertise of the clinician, chart review, and care planning.
Consultation fees are refundable if you cancel at least 24 hours in advance of the scheduled appointment time, unless otherwise specified in writing.
Missed appointments or late cancellations (typically less than 24 hours’ notice) may be charged in full or subject to a no-show fee, as outlined in your patient agreement.

To request a refund where applicable, please contact customer service at hello@impacthealthclinics.com or call (662) 404-7177.

Cancellation Policy for Recurring Wellness Subscriptions

Some patients may enroll in recurring wellness or membership plans that include bundled services (such as periodic consultations, monitoring, and program support).

You may cancel a recurring wellness subscription by contacting us via the Patient Portal, emailing hello@impacthealthclinics.com, or calling (662) 404-7177.
Please provide at least 7 days’ notice prior to your next billing date to avoid being charged for the upcoming cycle.
Cancellation is effective at the end of the current billing period unless otherwise specified in your service agreement.
Fees already incurred for services delivered during the current billing cycle are generally non-refundable.

After cancellation, you may lose access to certain member resources or program benefits associated with your subscription. Any outstanding clinical follow-up should be discussed directly with your clinician.

Shipping Policy for Medications

Impacting Lives LLC does not operate its own pharmacy. When clinically appropriate, prescriptions are sent to third-party, licensed pharmacies for fulfillment.

Prescription Fulfillment: Medications are dispensed and shipped by independent, licensed pharmacies that may be selected by the patient or the prescribing clinician, subject to state law and payer requirements.
Shipping Method: Pharmacies typically ship medications via common carriers (for example, UPS, FedEx, USPS, or other [Carrier]) with appropriate packaging and, when needed, temperature controls.
Shipping Fees & Timeframes: Shipping costs, delivery times, and tracking information are determined by the dispensing pharmacy and/or carrier, not by Impacting Lives LLC.
Lost or Damaged Shipments: Issues related to lost, stolen, or damaged shipments should be promptly reported to the pharmacy and the carrier in accordance with their policies. We can assist with documentation as needed.

For questions about a specific shipment, please reference the pharmacy contact information provided on your prescription label or medication documentation.

HIPAA Notice of Privacy Practices (Summary & Placeholder)

This section serves as a placeholder for Impacting Lives LLC’s full HIPAA Notice of Privacy Practices. The full notice describes how your Protected Health Information (PHI) may be used and disclosed, and how you can access your information.

The full HIPAA Notice of Privacy Practices will be made available to patients within the Patient Portal and/or as a downloadable PDF. It will include, at a minimum:

Permitted uses and disclosures of PHI for treatment, payment, and operations
Situations where additional authorization is required
Your rights regarding access, amendments, and accounting of disclosures
How to file a complaint if you believe your privacy rights have been violated
Contact information for our Privacy Officer

Until the full notice text is finalized and uploaded, this summary is provided solely for informational and planning purposes and does not replace the legally required HIPAA Notice of Privacy Practices.

Website Privacy Policy (Overview)

This website is primarily informational and is separate from our clinical systems and patient portal. We endeavour not to collect Protected Health Information (PHI) through this site.

Information We May Collect

Basic usage data such as IP address, browser type, and pages visited, typically through analytics tools.
Technical cookies or similar technologies that help us understand website performance and improve user experience.
Information you choose to share if you contact us via email or phone (we recommend avoiding detailed medical information in unsecured channels).

How We Use Website Data

To operate and improve the performance, security, and design of this site
To respond to general inquiries about our services
To comply with applicable laws and regulations

For full details on website data collection, retention, and third-party services, a comprehensive Website Privacy Policy document will be finalized and linked here. In the meantime, patients should use the Patient Portal for any communication that may involve PHI.

Terms & Conditions (Website Use)

These Terms govern your use of the Impacting Lives LLC public website and related non-clinical services. By accessing or using this site, you agree to these Terms.

No Medical Advice on This Website

Content on this website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Clinical care is provided only by licensed clinicians through our telehealth and in-person services using secure, HIPAA-supporting platforms.

Appropriate Use & Eligibility

You agree not to use this website for any unlawful or abusive purpose.
Telehealth services are available only to patients located in states where our clinicians are appropriately licensed at the time of service.

Payments & Communications

When you pay for services, you authorize us and our processors (such as Stripe) to charge your selected payment method, subject to our refund and cancellation policies above. By providing contact information, you may consent to receive permitted appointment or service-related messages via platforms such as GoHighLevel and Twilio, as described in our Website Privacy Policy.

Intellectual Property, Disclaimers & Governing Law

All content on this site is owned by or licensed to Impacting Lives LLC and is protected by applicable intellectual property laws. This site is provided “as is” without warranties of any kind. To the fullest extent permitted by law, Impacting Lives LLC disclaims liability for indirect or consequential damages arising from your use of the site. These Terms are governed by the laws of the State of Mississippi.

Contact & Support

For questions regarding these policies, please contact our support team. For your protection, do not send sensitive medical information via standard email.

Customer Service
Phone: (662) 404-7177
Email: hello@impacthealthclinics.com
Patient Portal: Access via Patient Portal

Policies, Disclosures & Notices